Get In Touch

Resident Resources

FAQ for Life at Exchange Street

NEED ASSISTANCE? Main Office: 617293.3565 | [email protected]

Online Rent Payment

To pay your rent please click here.

Parking Pass

For a guest parking pass click here.


To report an issue please click here

Table of Contents

Contact Information

Leasing Office:

[email protected]

Paula Morgan, Director of Residential Accounting
E: [email protected] | P: 781.388.0300, ext. 324




Monday – Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Corporate Office:

Rental payments

Rent payments are due in full on the first of every month. Cash is not accepted.

  Pay Online

Or, make your check payable to Combined Properties, Inc:

Combined Properties
295 Canal Street, Suite 500
Malden, MA 02148

Online Rent Payment

To pay your rent please click here.


Residents may rent a parking space in the Exchange Street garage for $150.00 per month. Parking spaces will be available to residents on a first come first served basis. The management office will retain information on all legitimate vehicles to be parked in the garage. Cars illegally parked in assigned parking spaces will be towed at the vehicle owner’s expense.

Residents may not perform vehicle maintenance of any kind while parked in the garage.

Residents park their vehicles in the Exchange Street garage solely at their own risk, and should therefore take care to remove valuables and secure their vehicle when parking. Because of specific garage clearance heights, not all tow trucks will fit in the garage safely, therefore residents should report illegally parked vehicles in the garage to the management office rather than calling a towing company. Management will contact an approved towing provider.


Visitor parking is available for guests of Residents. The cost is dependent on the time needed. There will be a visitors permit issued.

Visitor parking is also available in the neighboring public garage, or in public parking spaces along Exchange and surrounding streets.

Building Access

Your access FOB will work on any designated entrance way as well as the lobby, common area living room and fitness facility doors. Look for the rectangular black FOB reader adjacent to the door latch.


In order to continue to keep The Exchange Street Apartments community secure, please do not allow unknown individuals to enter the building. If someone asks you to open the door for them, advise them that they need to utilize the intercom system to be admitted as a guest in the building. If you observe anyone loitering or looking suspicious, contact the Management Office. If it is after business hours, you can contact the Malden Police Department for their assistance. Your cooperation in keeping our community secure is much appreciated.


In order to receive packages at Exchange Street, you must be on a lease. Packages that we receive addressed to non-residents will be sent back. Unfortunately, we claim no responsibility to their whereabouts after that.

Your packages are safe and secure with our Package Concierge System. Pickup as you please with a safe locker package delivery system.

You can also sign up to have your packages delivered to your apartment.


Mailbox keys will be distributed at time of move in. Mailboxes are located off the Lobby on the first floor down the hall from the elevators. Please put your name on the inside of the mailbox you are assigned to. This is necessary in order for the Post office to deliver your mail. Also, please download and fill out our package/letter form.

If you are going to be away for more than 10 days or unable to pick up your mail, please file a “mail hold” with the post office. Otherwise your mail maybe “returned to sender”.


There is a trash room available on every floor to accommodate normal household waste. Trash must be put in the trash shoot, not left in the room. During a busy move-in period, dumpsters are provided in the lobby level of the garage adjacent to the garage entrance. All boxes should be broken down and trash must be in bags.


We’re pleased to offer free recycling for paper, glass, aluminum and plastics – and no sorting necessary. The bins are located in the lobby level garage. Please fill them up!

Fitness Center

The onsite fitness facility is open for your use and convenience. The fitness room is open 24 hours. Sanitized wipes are located in the fitness room to wipe down all fitness equipment after use.

Reserve a Common Room

The Media Room/Cafe is located off of the lobby on the first floor of the building and is open to all residents during the hours of 6:00am to 10:00pm. You may reserve the space for a private function by filling out the permit form and paying $100 for the use of the room. Also you will have to place a $200 security deposit down which is refundable after the event assuming the resident leaves the room in the same or better condition as when they found it and no items are missing.


Due to insurance and liability concerns, alcohol is no longer allowed in the Community Room. Other than property sponsored events, no beer, wine or spirits may be consumed in the Community Room or other common areas of the building.

– No more than 30 guests allowed in the common room during the function
– Residents are responsible for the actions of their guests
– Guests should leave the common room area no later than 12am
– Guest must obtain a guest parking permit from the management offices in advance

Refer a Friend

We enjoy having you as a resident and invite you to refer our apartment community to your friends, relatives, co-workers, or other acquaintances in need of a new home. Think of people you know who would also enjoy living at The Exchange Street Apartments and we will gratefully reward you with a $500 Rent Credit for your referral. If you have questions about this offer, please speak with the Management Office or call us at 617.203.3565.

Enjoy the Rewards

Refer a friend, fill out the form, claim your $500 Rent Credit!

Community resources


Ambulance/Police/Fire: 911

Police (non emergency): 781.397.7171
Fire (non emergency): 781.397.7388
Hospital (Melrose/Wakefield): 781.979.3000

Non-Emergency Family Health Center:
Cambridge Health Alliance | 195 Canal Street, Malden | 781.338.0500



The “T”:

Malden Taxi: 781.322.5050 or 781.324.5050



Bank of America
151 Centre St, Malden, MA

Brookline Bank
196 Commercial Street, Malden



Eastern Dry Cleaners

(781) 322-0838
203 Centre St, Malden, MA



Malden Animal Hospital  | 781.322.8795

231 Salem St, Malden


Pine Banks Animal Hospital | 781.321.1300

1130 Main St, Malden



The wonderful flowers in our lobby come from:

Wildflower Designs |
299 Highland Ave, Malden | 781.322.5400



781.324.0218 | 36 Salem Street


YMCA: | Dartmouth St., Malden Center
A new facility with two swimming pools and an indoor track.

Area Restaurants


All Season’s Table |
781.397.8188 | 64 Pleasant Street, Malden

Mystic Station |
781.480.3166 | 139 Pleasant Street, Malden

Idle Hands Craft Ales |
781.333.6070 | 89 Commercial Street, Malden

Dockside Restaurant |
229 Centre St, Malden

Exchange Street Bistro
781.322.0071 | 67 Exchange Street, Malden

110 Grill |
45 Pleasant Street, Malden

District Kitchen |
2 Florence St, Malden

Ming’s Seafood|
53 Summer Street, Malden

Ristorante Serena |
781.324.3170 | 18 Lebanon Street, Malden

Saigon Noodles|

781.397.1473 | 381 Main Street, Malden

3 Amigos |
375 Main Street, Malden


Bravo Pizza | 781.321.9511

Jay’s Pizza | 781.321.4500

Ming’s Seafood | (781) 321-3888



Super Stop & Shop  | Centre and Charles St., Malden
Super 88, Asian Supermarket | 188 Commercial St., Malden
Best Buy | Everett Malden Line
CVS Pharmacy  | 36 Pleasant Street, Malden
Walgreens Pharmacy Center | 185 Centre St, Malden
Malden Center Fine Wines | 220 Pleasant St, Malden, MA 02148

Gateway Center Mall | 
(Target, Old Navy, Panera, Bed, Bath & Beyond, Ulta, Famous Footware, PetSmart, Home Depot, Babies R Us, and Costco)

Assembly Square Mall Somerville/Medford
(TJ Maxx & More, Staples, Bed Bath & Beyond, Christmas Tree Shop, and more!)

Pet Policy

A maximum of one dog or two cats is permitted per apartment home. Dogs may not exceed 60 lbs either at their current weight or anticipated weight at full maturity. Unit owners must complete a pet application with references, proof of current vaccinations, and sign a pet addendum.

Pet Fees:
Cats: $25/mo | Dogs: $50/mo

Moving In:

To ensure an easy transition to your new apartment home, and a seamless move when you leave the property, please abide by the following guidelines:

  • Be sure to reserve an elevator time slot with our management office by calling 617.203.3565.
  • The garage entrance is available for unloading moving trucks. Do not move items via the lobby entrance at any time.
  • If you are using professional movers please obtain a copy of a current certificate of liability coverage and forward to a member of the management team prior to your move date.
  • We kindly request you use caution when moving objects to avoid damaging halls and doorways in the common areas as well as in your apartment.
  • Please check in at the leasing/management office to either pick up or return your keys.


Residents are responsible for contacting the local utility providers to place service in their name at the commencement of tenancy. Upon termination of your tenancy, please again contact the providers to inform them of your move out date and forwarding address so they can provide final billing information. In the event that water sub-meters are installed in individual apartments in the future, the resident agrees to pay for all water consumed in each individual unit. This would only be in effect upon a new lease or a lease renewal.

Please remember to contact the local utility providers to set up your electricity service (required), and cable and phone services (optional). Their phone numbers are as follows:

National Grid (electricity): 800.322.3223
National Grid (gas): 800.233.5325
Verizon (phone/internet): 800.870.9999
Comcast (High Speed Internet): 866.447.7333 | (Cable & Digital Phone): 888.633.4266


Smoking is not permitted in the common areas or outside on the property.

Dry Cleaning:

Eastern Dry Cleaners

(781) 322-0838

203 Centre St, Malden, MA


Emergencies: 9-1-1
Maintenance Emergencies: 617.203.3565 (Press 1 if after hours)

The following are considered emergencies, please call 617.203.3565 immediately:

  • No hot water
  • No heat (September to May)
  • No Air Conditioning (May 15 to September)
  • Water leaks (dripping faucets are not considered an emergency)
  • Air Conditioning Leak
  • Inoperable toilet (applies to apartments with no functioning restroom)
  • Broken or inoperable door lock
  • Refrigerator not cooling
  • Inoperable oven/stove
  • Garbage disposal causing kitchen sink clog
  • Anything that may cause harm or injury to a resident

Poison Control: 1.800.222.1222
Animal Control: 781.397.7141

Guest Parking Pass Form

Upon filling out the form below, your guest parking pass will be emailed to you. Please print out the pass and clearly display it in front window of vehicle. Guest parking pass is $10.00 per day. You will be billed accordingly.

*We can not grant a guest parking permit for longer than one week. This permit will automatically expire one week after the “Date Guest is Arriving,” even if you select otherwise.