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FAQ for Life at Exchange Street
Table of Contents
List of forms
Visitor parking is available for guests of Residents. The cost is dependent on the time needed. There will be a visitors permit issued.
Visitor parking is also available in the neighboring public garage, or in public parking spaces along Exchange and surrounding streets.
Your access FOB will work on any designated entrance way as well as the lobby, common area living room and fitness facility doors. Look for the rectangular black FOB reader adjacent to the door latch.
In order to receive packages at Exchange Street, you must be on a lease. Packages that we receive addressed to non-residents will be sent back. Unfortunately, we claim no responsibility to their whereabouts after that.
Your packages are safe and secure with our Package Concierge System. Pickup as you please with a safe locker package delivery system.
You can also sign up to have your packages delivered to your apartment.
Mailbox keys will be distributed at time of move in. Mailboxes are located off the Lobby on the first floor down the hall from the elevators. Please put your name on the inside of the mailbox you are assigned to. This is necessary in order for the Post office to deliver your mail. Also, please download and fill out our package/letter form.
If you are going to be away for more than 10 days or unable to pick up your mail, please file a “mail hold” with the post office. Otherwise your mail maybe “returned to sender”.
There is a trash room available on every floor to accommodate normal household waste. Trash must be put in the trash shoot, not left in the room. During a busy move-in period, dumpsters are provided in the lobby level of the garage adjacent to the garage entrance. All boxes should be broken down and trash must be in bags.
We’re pleased to offer free recycling for paper, glass, aluminum and plastics – and no sorting necessary. The bins are located in the lobby level garage. Please fill them up!
The onsite fitness facility is open for your use and convenience. The fitness room is open 24 hours. Sanitized wipes are located in the fitness room to wipe down all fitness equipment after use.
Reserve a Common Room
The Media Room/Cafe is located off of the lobby on the first floor of the building and is open to all residents during the hours of 6:00am to 10:00pm. You may reserve the space for a private function by filling out the permit form and paying $100 for the use of the room. Also you will have to place a $200 security deposit down which is refundable after the event assuming the resident leaves the room in the same or better condition as when they found it and no items are missing.
Due to insurance and liability concerns, alcohol is no longer allowed in the Community Room. Other than property sponsored events, no beer, wine or spirits may be consumed in the Community Room or other common areas of the building.
– No more than 30 guests allowed in the common room during the function
– Residents are responsible for the actions of their guests
– Guests should leave the common room area no later than 12am
– Guest must obtain a guest parking permit from the management offices in advance
Refer a Friend
We enjoy having you as a resident and invite you to refer our apartment community to your friends, relatives, co-workers, or other acquaintances in need of a new home. Think of people you know who would also enjoy living at The Exchange Street Apartments and we will gratefully reward you with a $500 Rent Credit for your referral. If you have questions about this offer, please speak with the Management Office or call us at 617.203.3565.
Enjoy the Rewards
Refer a friend, fill out the form, claim your $500 Rent Credit!
Police (non emergency): 781.397.7171
Fire (non emergency): 781.397.7388
Hospital (Melrose/Wakefield): 781.979.3000
Non-Emergency Family Health Center:
Cambridge Health Alliance | 195 Canal Street, Malden | 781.338.0500
Eastern Dry Cleaners
203 Centre St, Malden, MA
Malden Animal Hospital | 781.322.8795
231 Salem St, Malden
Pine Banks Animal Hospital | 781.321.1300
1130 Main St, Malden
The wonderful flowers in our lobby come from:
Wildflower Designs | Wildflower-Designs.com
299 Highland Ave, Malden | 781.322.5400
MALDEN PUBLIC LIBRARY:
781.324.0218 | 36 Salem Street
YMCAMalden.org | Dartmouth St., Malden Center
A new facility with two swimming pools and an indoor track.
To ensure an easy transition to your new apartment home, and a seamless move when you leave the property, please abide by the following guidelines:
- Be sure to reserve an elevator time slot with our management office by calling 617.203.3565.
- The garage entrance is available for unloading moving trucks. Do not move items via the lobby entrance at any time.
- If you are using professional movers please obtain a copy of a current certificate of liability coverage and forward to a member of the management team prior to your move date.
- We kindly request you use caution when moving objects to avoid damaging halls and doorways in the common areas as well as in your apartment.
- Please check in at the leasing/management office to either pick up or return your keys.
Eastern Dry Cleaners
203 Centre St, Malden, MA
Maintenance Emergencies: 617.203.3565 (Press 1 if after hours)
The following are considered emergencies, please call 617.203.3565 immediately:
- No hot water
- No heat (September to May)
- No Air Conditioning (May 15 to September)
- Water leaks (dripping faucets are not considered an emergency)
- Air Conditioning Leak
- Inoperable toilet (applies to apartments with no functioning restroom)
- Broken or inoperable door lock
- Refrigerator not cooling
- Inoperable oven/stove
- Garbage disposal causing kitchen sink clog
- Anything that may cause harm or injury to a resident
Poison Control: 1.800.222.1222
Animal Control: 781.397.7141
Guest Parking Pass Form
Upon filling out the form below, your guest parking pass will be emailed to you. Please print out the pass and clearly display it in front window of vehicle. Guest parking pass is $10.00 per day. You will be billed accordingly.
*We can not grant a guest parking permit for longer than one week. This permit will automatically expire one week after the “Date Guest is Arriving,” even if you select otherwise.